Frequently Asked Questions (FAQs)
What is a Sofyy eSIM?
A Sofyy eSIM (short for embedded SIM) is a type of SIM that is digitally built into your phone or device. Unlike traditional SIM cards that you physically insert into a slot, an eSIM is a small chip already embedded in the hardware of your A Sofyy eSIM—short for embedded SIM—is a small chip built into your phone or connected device. Instead of inserting a physical SIM card, users can activate mobile plans over the internet. This allows for seamless data connectivity in different countries without needing to physically change anything. What sets a Sofyy eSIM apart is its intended use. These plans are tailored for international use, making them ideal for tourists, remote workers, business travelers, and digital nomads. It can reduce rooming cost by up 90% and works alongside your existing telco number.
How is an eSIM different from a traditional SIM?
Unlike physical SIM cards, the eSIM is installed directly into your device. This allows you to switch plans or countries without the need to replace cards or visit a store.
What benefits does Sofyy offer?
Sofyy offers instant activation, global 4G/5G coverage, no contracts or roaming fees, and the convenience of managing your entire service through WhatsApp 24/7.
In which countries can I use Sofyy?
Sofyy provides coverage in over 190 countries, including Latin America, Europe, and the Asia-Pacific region.
How do I purchase a Sofyy eSIM?
The process is completely digital:
1. Scan the QR code or go to the Sofyy link.
2. Select your language and country.
3. Choose the number of days you need data.
4. Pick the best option recommended by our AI system.
5. Complete the payment and receive your activation QR code.
Which devices are compatible?
Sofyy works with most iPhones (12 and newer) and modern Android phones such as Samsung, Google Pixel, Huawei, Motorola, Xiaomi, Oppo, and more.
How long does activation take?
Activation is instant. Simply scan the QR code, and your plan will be available within minutes.
What connection speed does Sofyy offer?
Sofyy provides 4G and 5G speeds of up to 100 Mbps, depending on network availability.
What does “20ms latency” mean?
It means the connection has ultra-fast response times, ideal for video calls, online gaming, and smooth browsing experiences.
Can I share my Internet with other devices?
Yes, you can use your Sofyy eSIM as a Wi-Fi hotspot, allowing you to share your connection with laptops, tablets, or other smartphones.
Can I use my local line and Sofyy at the same time?
Yes. You can keep your main line for calls and messages while using the Sofyy eSIM for data only.
What happens if I install the eSIM before traveling?
No problem. Once you arrive at your destination, simply turn Data Roaming ON so Sofyy can automatically connect to the local network.
Which data plan do I need based on my usage?
It depends on your consumption:
Light use: 0.5–1 GB/day (email and basic browsing)
Moderate use: 1–2 GB/day (social media and streaming)
Heavy use: 3–5 GB/day (video and video calls)
How secure is the connection?
Sofyy uses VPN Ready technology, end-to-end encryption, and full privacy protection, ensuring safe browsing on global networks.
What should I do if I don’t have a connection after installing the eSIM?
Make sure that:
Mobile Data is turned on.
Data Roaming is enabled.
The Sofyy plan is selected as your primary network.
Can I use Sofyy in multiple countries?
Yes, some plans include regional coverage (for example, Europe, LATAM, or Asia Pacific), allowing you to move between countries without changing your plan.
How does Sofyy protect my personal data?
Sofyy complies with GDPR and CCPA regulations, ensuring your personal information is handled securely, encrypted, and with your full consent.
How to check if my Android device is eSIM compatible?
- Dial *#06# on your phone.
- If you see a barcode starting with EID, your device supports eSIM.
- Open Settings
- Use the search bar to find IMEI, or go to About phone > Status
- Tap IMEI information
- If you see IMEI (eSIM), your device supports eSIM
How to check if my iOS device is eSIM compatible?
- Dial *#06# on your phone.
- If you see a barcode starting with EID, your device supports eSIM.
- Go to Settings > General > About
- Scroll to Carrier Lock – it should say “No SIM restrictions” (this means your device is unlocked)
- Scroll to Available SIM
- If an IMEI is listed, your device supports eSIM
- If eSIM is already activated, the SIM IMEI will appear under eSIM
How to check if my phone is carrier-locked or not?
- Open Settings;
- Scroll down and tap on General;
- Then select About;
- If you see the No SIM Restrictions message next to Carrier Lock, then your iPhone is unlocked.
- Access Settings;
- Tap on Connections, Network & Internet (may vary depending on your phone’s model);
- Select Mobile network (or Cellular network);
- Tap on Advanced (if needed) and select Choose Network, Automatically select network, or another variant to open the list of carriers;
- If several carriers appear, the chances are that your phone is unlocked
May I use my QR code multiple times with different devices?
The eSIM QR code is unique and can only be used on the same device, it was registered the first time. If you accidentally lost or changed your device or removed the eSIM, you need to purchase a new one.
Can I use Wi-Fi calling with eSIM?
Wi-Fi calling is the ability to use the voice service over a Wi-Fi connection. eSIMs are data-only plan eSIM, and we do not provide voice service. On the other hand, we recommend using any supported VoIP app, such as Skype, WhatsApp, Telegram, etc., to make calls via an internet connection. Or TextNow, Ring4, etc. can give you a free phone number or free calling minutes to call any local number.
I removed the eSIM from my phone. How can I add it again?
Unfortunately, the eSIM QR code is unique and can be used only once. If you delete it for any reason, you need to buy a new eSIM. To install eSIM, please scan the QR code (it can be found at More Details> QR code at the Line’s managing panel in your account), set eSIM as a Primary Data Plan, and enable Data Roaming.
